Personality Styles

Personality Styles and Diversity

Leveraging diversity in the workplace is the key to overcoming today’s most challenging issues – from a lack of resources to gaining a competitive advantage. In order for a team to truly excel, Lisa puts a great emphasis on the necessity for all types of personalities to be represented on the team. The key to successful teamwork is to forgive others for their legitimate differences, find ways to adapt to each other’s preferences, and utilize the talents of each team member for greater efficiency and satisfaction in the workplace.

From exploring career options to writing emails, we “take our type to work” every day! A deeper knowledge of type and its impact on work can be a valuable tool for facilitating the career development process, as well as for understanding behaviors in the workplace. Come discover various applications of type to issues of career development, including:

• Each participant will complete a MBTI assessment prior to the Workshop
• The eight preferences and their use in assessing work satisfaction
• The essential role the four function pairs play in career choice
• How the dominant and auxiliary functions impact career motivations
• The effect of type on emails, telephone and in person

Participants have evaluated this particular keynote as the single most impactful training they have ever experienced. Months and years later, participants are still talking about and applying the information delivered in this presentation.


Session 1: Successful Diversity

Participants are led through a brief assessment process to help them identify their own personality “style”. The assessment is followed by a look at the characteristics of the various styles. Throughout the process, participants gain awareness that there exists legitimate ways in which others’ thought processes are different from their own.

Leveraging diversity in the workplace is the key to overcoming today’s most challenging issues – from a lack of resources to gaining a competitive advantage. In order for a team to truly excel, Lisa puts a great emphasis on the necessity for all four types of personalities to be represented on the team. The key to successful teamwork is to forgive others for their legitimate differences, find ways to adapt to each other’s preferences

Session 2: “Change” Reaction

The concept of change and one’s personal response to change is addressed, after which, participants are able to identify whether they have played an instrumental, irrelevant, or detrimental part in the history of their organizations to date. Through this hard-hitting insight, the groundwork is laid to assist participants in pivoting the focus from seeing change as a problem to finding a solution.

A great deal of time is spent illuminating the participants’ typical approach to results, which has produced mediocrity and many reasons, stories, and excuses. The concept is introduced and participants are challenged to redefine their spheres of influence and levels of commitment;

Session 3: Building A TEAM

This session also introduces the “Language of Teams.” The concept of 100% accountability is practiced as participants learn new ways to work together. They experience first hand the profound impact of the changes in their paradigms. The typical and mythical sources of conflict are presented, and the true sources of conflict are revealed through group activities.

By focusing not on the personal side of conflict, but instead on the clarification of goals, roles and procedures, participants learn to quickly diagnose team issues and strategize ways to successfully lead their teams forward. With this powerful information, participants become able to prevent and respond quickly to conflicts. A whole new language of clarification is born which breeds support and alignment throughout the entire team.

Customer Service

Lead or Follow? The Customer Service Revolution

We believe that everyone is already capable of great service – we all know what behavior serves others and which hinders others. We all know how to be nice to one another, to go above and beyond what our clients need to what would help, feel great, and increase loyalty. Lack of skills is not usually the issue, lack of willingness to use these skills no matter what, regardless of the circumstances, behaviors of others, or our perceptions of others. The program combines leadership with personally accountability because once we stop judging our clients and our team members; service comes naturally from our innate empathy and participants stop following and blaming and start leading. Delivering great customer service costs nothing but poor customer service costs businesses everything in today’s economy. This program encourages participants to lead the customer service revolution and be the competitive advantage their industry is searching for.
The first area of focus is on the participant. Each participant is challenged to examine the many ways in which they judge clients and team members – because the minute one starts judging is the minute one stops serving. Participants are given great tools to keep their attitudes positive, give others the benefit of the doubt and to deliver service as a gift that build themselves up rather than knocking others down. The end result is that clients feel cared about by each team member.
The second portion of the program helps participants see their team mates in a very different light. They are led through a “personality styles” activity which helps legitimate the different approaches of others, leading to a higher degree of tolerance and appreciation. Participants come to realize that many of the situations they so harshly judge their team mates about were partially created by themselves. They are left with new tools leading to higher degrees of trust and teamwork. Customer loyalty is heightened because a client can only trust us with their business needs when they sense that they can trust the relationships of the team.
Lastly, a portion of the program is focused on creative ways to respond to challenging customers and challenging times. Participants will learn proven techniques to use with clients on the phone, in person, and in the heat of the moment. Dialogue will also include ideas successful organizations have used for improving service for clients in any business.


The ability to respond to the rapid pace of changing events is a crucial competitive advantage for organizations today. Leaders can add real value to the bottom line by requiring that change management is a core competency. Participants are guided through this program by demonstrating that today’s leaders can succeed in difficult times as they break through habitual defeated thinking and unite teams to respond to challenges while maintaining 100% individual accountability.

Providing simple yet powerful strategies to help participants:

• To recognize the phases of organizational development and their role in each phase
• Avoid the most common pitfalls leaders do to create problems to their own change efforts
• Move from an outlook of habitual, defeated way of thinking to individual accountability
• Learn to understand and expect resistance to change and utilize the energy of resistance

Together we will explore team challenges and goals, gain insight into each other’s personal style and discuss ways to adapt current approaches to ensure that all team members are working to be effective business partners towards the company’s continued success. Some key elements to the workshop will include purpose, vision, alignment and results.

In this program, leaders will be introduced to challenging current beliefs and attitudes. This will leave the executive team fully aware of all the choices that exist, which they are currently making in their positions. Those who enter the session will find themselves transformed into 100% accountable leaders and see it as a turning point in their careers with the organization. They will regain and strengthen their faith in their ability to influence and manage processes and people in the midst of circumstances beyond their control. More importantly, they will be given the opportunity to commit to the vision and mission of the company through their newly established core values.

Keynote: Pencil 'Me' In

Pencil “Me” In

Three out of four Americans describe their work as stressful. In fact, the UN’s National Labor Organization has defined occupational stress as a “global epidemic”. For many
employees, the core of this stress is the people with whom they work. In this session, Lisa explores the participant’s role in their daily stress. What participants will come to realize is if they make themselves a priority, they can the best employee when supporting others

She will provide simple yet powerful strategies to help participants:

• How it is not the daily events that happen in your organization that cause stress and disengagement but the stories they tell themselves about the event
• How to shape an objective perspective
• How to move in a direction that allows your to harness energy instead of wasting it
• Move from a mentality of learned helplessness to personal accountability
• Techniques to emotionally release stress during conflict in the workplace
• To form physical healthy habits outside of the workplace to allow individual well being
• The effects of taking steps to improve their own mental wellness will decrease workplace stress and increase self esteem
• The 3 different types of business and where they have the most control and are effective
• Maintain 100% accountability
• Participants will be involved in setting a new plan of action to follow concerning their own individual physical, emotional and mental wellness to be personally accountable for what they contribute to today’s workforce.

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